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Shipping and Returns Policy

Shipping

• For the moment we arrange pick up/collection only in Bermuda but we do hope to broaden our reach in the coming months.

• Products in stock will be ready for collection within 3-7 business days by the purchaser

• Made to order products are custom made for you at the time of order and require additional time.

• Duties and taxes vary for offshore locations  and are not collected at the time of purchase. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

• Products are shipped with the utmost care in undamaged condition. Damage due to postage should be reported to us immediately so we can make an insurance claim and resolve the issue with you.

Returns

• We accept returns within 14 days of delivery if items are in new, unused condition.

• Refunds will be given in full on the safe/undamaged  return of the item (minus any shipping costs) within 14 days of receipt of the returned item.

• I cannot accept returns that have been made to order, or personalized.

• Returns must be packed in the same way they were received.

• The cost of return must be covered by you, the buyer.

• Keep proof of purchase/postage. Refunds will not be made until the item has returned to us in the same condition it was sent. Anything lost or damaged in the post in the return journey must be investigated and resolved by you, the buyer. We cannot accept responsibility for damage or loss of returned items. Parcels must be returned using an insured, trackable postal service.

• If your item arrives damaged, please contact us immediately and take a photograph of the packaging so we are able to make an insurance claim.

 

CANCELLATIONS

• We accept cancellations made within 14 days of you receiving your order but please bear in mind; ORDERS CANCELLED AFTER THEY HAVE BEEN SHIPPED MUST BE RETURNED AT THE BUYERS COST and in their original condition before a refund will be made.

• Custom orders may not be cancelled.